Lack Of IT Support Puts CEOs Off Cloud Computing
Many CEOs who have chosen cloud solutions are unhappy with the level of IT support they receive for their company.
A recent survey of 200 UK CIOs commissioned by ElasticHosts showed that while 93 per cent of companies are now using cloud technologies, over three quarters feel that the change has led to a decline in service and support, Computer Weekly reported.
This was blamed on a number of aspects of customer service including slow response time when they did have IT queries and low levels of understanding of technical issues by call staff they were put through to when they did have queries.
Automated phone systems were also very unpopular with companies who feel they should be receiving better support for the services they are paying for.
Many of these difficulties could be to do with the misconception that using cloud services would reduce the burden on company’s IT departments. However, there was still a lot of support required by many of the companies who chose cloud services. This should be provided by technologically savvy engineers rather than call handlers, the results of the survey recommended.
If you or your company is looking for cloud solutions to reduce the need for in-house IT but wants to ensure that you get high levels of support with up to date and flexible solutions, then consider us for your needs.
When you have identified your issues and let us know what annoys you most about your current set up then speak to us and we can identify the best solution to help your business grow.
Need a Specialist? Act Now!
Fix your computer headaches & drive your business transformation with cloud services that will reduce costs, increase productivity & improve security.
Get Your FREE IT Review HERE.
Latest Cloud News ...
Confused By The Cloud? - We Are Here With FREE Help & Advice!
Do you need help to work out what cloud computing services are best for your organisation to help prevent cloud migration issues?
As experts in a range of leading cloud based solutions, we will help you identify the right cloud application for your requirements, be it a simple hosted email solution or a full business migration into the cloud. We can do all the work for you by providing a FREE consultation, no hassle migration services and passionate ongoing support!
If you would like more information or need to speak to someone about your requirements please call 01332 727922 or email firstname.lastname@example.org